Privacy Policy
Last updated: July 8, 2026
Call Tri-Cities Pros ("we," "us," or "our") operates calltricitiespros.com and related advertising, including lead forms on platforms such as Facebook and Instagram. This policy explains what information we collect, how we use it, and the choices you have. By submitting a service request through our website or one of our forms, you agree to the practices described here.
Information we collect
When you submit a service request, we collect the information you provide, which may include:
- Your name
- Your phone number
- Your city or general service location
- Details about the service you need (for example, the type of HVAC issue, the age of your system, whether you own your home, and how soon you need service)
If you submit a form on Facebook or Instagram, that platform may pre-fill some fields from your profile. Their handling of your data is governed by their own privacy policies.
How we use your information
We use the information you submit for one primary purpose: to connect you with a local, independent contractor who can perform the service you requested. Specifically, we may:
- Share your name, phone number, location, and request details with a local contractor so they can contact you about your request
- Contact you ourselves by phone, text message (SMS), or email regarding your service request — for example, to confirm details or follow up on whether you were helped
- Keep internal records of requests so we can operate and improve our service
By submitting a request, you consent to being contacted by phone and text message by Call Tri-Cities Pros and by the contractor your request is shared with, at the number you provided, regarding your service request. Message and data rates may apply. Consent to receive text messages is not a condition of purchasing any goods or services. You can opt out of text messages at any time by replying STOP.
What we don't do
- We do not sell your personal information to data brokers or marketing list companies.
- We do not share your information with anyone other than the contractor(s) handling your request and the service providers we use to operate our business (described below).
- We do not use your information for unrelated advertising.
Service providers
We use a small number of third-party tools to run our business — for example, advertising platforms (such as Meta), form and spreadsheet tools, and communication services used to deliver calls and text messages. These providers process information on our behalf and are not permitted to use it for their own purposes.
Data retention
We keep service request records for as long as reasonably needed to operate our business, resolve disputes, and meet legal obligations. You may request deletion of your information at any time (see below).
Your choices and rights
- Opt out of texts: reply STOP to any text message from us.
- Opt out of calls: tell us or the contractor that you no longer wish to be contacted.
- Access or deletion: email us at the address below to ask what information we hold about you or to request that it be deleted.
Depending on where you live, you may have additional rights under applicable law regarding access to, correction of, or deletion of your personal information. We will honor valid requests as required by law.
Children
Our services are intended for adults. We do not knowingly collect information from anyone under 18.
Changes to this policy
If we update this policy, we will post the revised version on this page with a new "last updated" date.
Contact us
Questions about this policy or your information:
contact@calltricitiespros.com
Call Tri-Cities Pros — Tri-Cities, Tennessee